Return Policy for Win's Books Publishing

At Win's Books Publishing, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please review our return policy below for details on how to return your items.

Eligibility for Returns

  1. Return Window:

    • Items may be returned within 30 days of the purchase date.

    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  2. Non-Returnable Items:

    • Digital downloads, e-books, and personalized items are non-returnable and non-refundable.

    • Items marked as final sale cannot be returned or exchanged.

Return Process

  1. Initiating a Return:

    • To initiate a return, please contact our customer service team at [contact email] with your order number and reason for return.

  2. Return Authorization:

    • Once your return request is approved, you will receive a Return Authorization Number (RAN) and further instructions on how to send your item back to us.

  3. Shipping Costs:

    • Customers are responsible for covering the shipping costs for returning items. Shipping costs are non-refundable.

    • We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

Refunds

  1. Processing Time:

    • Once we receive your returned item, we will inspect it and notify you of the status of your refund within 5-10 business days.

  2. Refund Method:

    • Approved refunds will be processed back to your original method of payment. Please note that it may take additional time for your bank or credit card provider to process the refund.

  3. Partial Refunds:

    • In certain situations, only partial refunds may be granted (if applicable), such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

  1. Exchanging Items:

    • If you need to exchange an item for a different product, please initiate a return for your original purchase and place a new order for the desired item at the same price before tax.

Contact Us

If you have any questions or need further assistance with your return, please feel free to contact our customer service team at winsboospublishing@gmail.com. We are dedicated to ensuring your satisfaction and are here to help.

Thank you for choosing Win's Books Publishing. We value your business and appreciate your understanding of our return policy.